Reschedule & cancellations policy

At The Moving Theory, we know plans can change unexpectedly. As a proud military-owned and family-operated moving company serving Orlando, Florida, we aim to provide flexible and transparent support. Review our policy below to learn how we handle adjustments and cancellations with ease.

Frequently asked questions

Everything you need to know about updating your move date, refund eligibility, and our straightforward policies.

How much advance notice do I need to give to reschedule or cancel?

We require at least 48 hours of advance notice prior to your scheduled move date to reschedule or cancel your service without penalty.

Is my deposit refundable if I cancel my move?

Your deposit is non-refundable if the cancellation occurs with less than 48 hours notice before your scheduled move date. When you cancel with more than 48 hours notice, your deposit can be processed accordingly.

What happens if I need to change my move date last minute?

If you need to change your date within 48 hours of your booking, please reach out directly. While late changes may impact your deposit, we will do our best to accommodate your new timeline based on our crew's availability.

How do I request a change or cancellation?

The quickest way to adjust or cancel your appointment is to call or email our team directly. We will confirm your request and guide you through the next steps immediately.

Can I transfer my deposit to a future date?

Yes, as long as you give us at least 48 hours notice before your original moving time, we are happy to apply your deposit toward your new date.

What should I include when emailing to reschedule?

Please provide your booking name, contact details, the original move date, and your preferred alternate dates so we can update your schedule promptly.